What is Royal Mail's Parcel Collect?

What is Royal Mail Parcel Collect?

Parcel Collect is Royal Mail’s new collection service that can be booked online. Royal Mail will send a mail carrier to your address to collect your device. This is a quick and cost effective way to get your phone collected without the need for you to go to your local post office.

How Does Royal Mail Parcel Collect Work When Selling Your Device To BS Exchange?

At BS Exchange, after placing your order to sell your device, we automatically provide you with instructions & a postage-paid return label to send your device to us.

The label will be generated by clicking 'Generate label' on the cart page, which will direct you to a dedicated page on Royal Mail’s website to generate the postage label for your order. The label will have its unique tracking reference which is the main requirement to book a collection through Royal Mail’s Parcel Collect service.

Once you have received your order confirmation (which contains your order number), you can book the collection with the generated label whenever you’re ready. Please note that this label will need to be printed out and stuck on to the packaging you’re using to send your phone prior to collection taking place.

Using the provided postage-paid label, the collection through Royal Mail will cost you £0.60.

Book a Collection Using a Pre-Paid Postage Label

Once you have received the postage label from us or you have generated it yourself, use the below link to book your collection with Royal Mail:

Book a collection for your item here

You will need to know your tracking number, you can find this on the label.

After you’ve booked the collection, you need to prepare your device for sale:

  • Back up your data
  • Remove Cloud Accounts
  • Reset your device to factory settings
  • Take a note of the IMEI number
  • Remove accessories, memory and SIM cards
  • Clean your device
  • Take pictures of your device
  • Read our terms and conditions
  • Prepare your device for safe postage
  • Obtain proof of postage

Put your device in safe & secure packaging and affix the printed pre-paid postage label onto the package.

Then, when the mail carrier arrives at your address, all you will need to do is give them your parcel, and they will do the rest.

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